USABILITY TEST SUMMARY

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TaskWhat happenedUser quoteSuccess (Y/N)Rating (avg.)
You are trying to hang up your shelves but need a drill. You don’t own a drill. You go on Kindred to request to borrow a drill from your neighbors. Please record your phone screen and speak aloud if you wish If not, feel free to to use the next question to record your answer. There are no right or wrong answers—just share your honest thoughts.All users successfully completed the anticipated sequence of events.  An issue I noticed and will be changing is adding a clicking function to the request page to go between choices.  I will add pop-up option as well on hold of the plus button on the toolbar.   “The account set up experience is clear and straightforward. The page guides users step-by- step through the registration.”

“it was pretty easy to submit the request”

“easy to follow interface and complete request.”
Y5
You are a fairly new user opening up Kindred not for the first time. You already have an account set up but no picture yet. Please complete the steps for setting up a profile picture. All users were successfully able to complete the anticipated sequence of events.I noticed I need to add screens for time zone change and notification options“The registration flow is intuitive and feels logical. And the layout is clean and minimalistic.”

“I thought it was very easy to submitting a request and setting up the account.”

“Pretty simple and familiar visual ques”
Y5
You are out for a walk and see a black cat run past you. Then you remember that one of your neighbors posted about their missing cat earlier that day. You want to go and find the neighbor’s post in your recent posts, and respond to them.All users were successfully able to complete the anticipated sequence of events.“It was simple to navigate through my recent posts and locate the missing-cat update. The layout made it easy to spot and respond.”

“The interface was very intuitive. I found the neighbor’s post right away and was able to send a message without any confusion.”

“Everything was clearly organized. I quickly accessed my recent activity, opened the post, and left a reply with no trouble.”
Y5

IMPLEMENTATION

  1. I noticed I need to add screens for time zone change and notification options

2. An issue I noticed and will be changing is adding a clicking function to the request page to go between choices.

before
After

3.  I will add pop-up option as well on hold of the plus button on the toolbar.  

SUMMARY

Overall, I feel really strongly about my tests and the changes I implemented as a result. Actually having the parcticipats screen record was extremely beneficial, as I could see exactly how quick they acted on actions. The results of my test showed the flaws and gaps in my design and some of my pages

Test Videos

  1. You are trying to hang up your shelves but need a drill. You don’t own a drill. You go on Kindred to request to borrow a drill from your neighbors. Please record your phone screen and speak aloud if you wish If not, feel free to to use the next question to record your answer. There are no right or wrong answers—just share your honest thoughts.

You are a fairly new user opening up Kindred not for the first time. You already have an account set up but no picture yet. Please complete the steps for setting up a profile picture. 

You are out for a walk and see a black cat run past you. Then you remember that one of your neighbors posted about their missing cat earlier that day. You want to go and find the neighbor’s post in your recent posts, and respond to them.

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